FAQ's
Awards Timing & T-Shirt Questions
If I didn’t stay for the award ceremony, how do I go about getting my award?
You can go to our Triathlon Store and pay for shipping and we will be happy to get that out to you.
RESULTS
Where can I find the race results?
Triathlon results and split results will be available the night of the race at the link on our Race Weekend Hub. The results will also be up on our website under the results menu for each event the Tuesday morning after the race
What if I there is a issue with results or I don't have any?
The best way to resolve a dispute with the results is to e-mail the timing company. The best e-mail to contact them is:
They will get back to you as soon as they can. Please do not call/email us with results inquiries. We do not have access to the timing info and we will tell you to email Gemini Timing.
TIMING CHIP QUESTIONS
Which ankle do I wear the timing chip on?
You can wear the timing chip on either ankle. Make sure to step on all of the timing mats during the race. Also make sure that you do not cover your timing chip with your wetsuit on the swim.
What if I still have my timing chip? Where do I mail it to?
If you did not return your timing chip at the finish line please mail it in a padded envelope to PO Box 1210, Poway, CA 92074
T-SHIRTS
What if I forgot to pick up my T-shirt at the race?
You can email us and let us know your size and if we have it in stock, we are happy to mail it you you by visiting our store.
What if they ran out of my size at the race?
We do the best that we can to order the correct sizes for all of our participants. The sizes that we order are based on what people sign up for upon registration. If we ran out of your size we will do the best we can to provide you with a shirt that you can wear. However, we can not guarantee all t-shirt sizes.
Lost & Found
If I lost something at the race, how do I find out if it was found?
If you lost something at the race feel free to email us at info@kozevents.com. If we have your item we are happy to make arrangements to get those back to you.
